Restrotix respects your privacy and is committed to handling personal information responsibly and securely.
This Privacy Policy explains how Restrotix (“Restrotix,” “we,” “our,” or “us”) may collect, use, store, disclose, process, and protect information when you access or use our websites, applications, restaurant management software, point-of-sale services, marketplace services, dashboards, integrations, APIs, support services, and related products (collectively, the “Services”).
By using Restrotix, you acknowledge the practices described in this Privacy Policy.
The information we collect depends on how you interact with Restrotix and which Services you use.
We may collect:
Passwords are intended to be stored using appropriate security mechanisms rather than as readable plain-text passwords.
Businesses using Restrotix may provide information such as:
When Restrotix is used for restaurant operations, we may process information relating to:
Businesses using Restrotix may enter information relating to their own customers, including:
In many circumstances, the restaurant or business using Restrotix determines what customer information is entered into the platform.
Where marketplace or procurement features are used, we may process information including:
Payments may be processed through banks, payment gateways, digital wallets, financial institutions, or other payment providers.
Depending on the payment method, Restrotix may receive information such as:
Where payment credentials are entered directly into a third-party payment provider's systems, Restrotix may not receive or store the complete card, bank account, or wallet credentials.
When you use Restrotix, we may automatically collect technical information such as:
If you contact Restrotix for support or enquiries, we may process:
We may use information to:
We may also use aggregated or de-identified information for analytics, product improvement, system performance, and business insights where the information no longer reasonably identifies an individual.
Depending on the circumstances and applicable law, Restrotix may process personal information because:
Where consent is required by applicable law, we will seek appropriate consent.
Businesses using Restrotix may upload or generate personal information concerning their customers, staff, suppliers, or business partners.
In such circumstances, the business using Restrotix may determine the purpose for which that information is collected and used.
The business is responsible for providing necessary privacy notices and obtaining consent or another lawful basis where required.
Restrotix processes such information to provide the Services requested by that business and for associated security, support, legal, and operational purposes.
Restrotix does not sell personal information as a business model.
We may disclose information where reasonably necessary to the following categories of recipients.
We may use third-party service providers for:
These providers may process information only as reasonably necessary to provide their services and in accordance with applicable contractual and legal requirements.
Information necessary for transactions may be shared with authorized banks, financial institutions, payment gateways, wallets, or other payment processors.
Their handling of information may also be governed by their own privacy policies.
When buyers and suppliers transact or communicate through Restrotix marketplace features, information reasonably necessary to complete the transaction may be shared between those parties.
For example, a supplier may receive business, delivery, contact, order, or purchase-order information needed to fulfil an order.
Administrators and authorized users of your restaurant, branch, company, or organization may access information according to permissions configured for the account.
We may disclose information if reasonably necessary to:
If Restrotix is involved in a merger, acquisition, restructuring, investment, financing, sale of business assets, or similar corporate transaction, relevant information may be transferred subject to appropriate legal safeguards.
Restrotix may use cookies, local storage, session technologies, and similar mechanisms to:
Some cookies are essential for the Services to function.
Where legally required, users may be given appropriate choices regarding non-essential cookies.
You can also manage certain cookie settings through your browser. Disabling essential cookies may prevent some Restrotix functions from working correctly.
When you choose a “Remember Me” or similar feature, Restrotix may store an authentication token or related information on your device so that your session can persist.
You should avoid using persistent login functionality on shared or public computers.
You remain responsible for securing devices through which your Restrotix account can be accessed.
Restrotix uses reasonable administrative, organizational, and technical safeguards designed to protect information against:
Depending on the Service, safeguards may include:
However, no internet service, computer system, or method of electronic storage can be guaranteed to be completely secure.
Users should use strong credentials and protect their accounts and devices.
We retain information for as long as reasonably necessary to:
Retention periods may differ depending on the type of information.
When information is no longer reasonably required, we may delete, anonymize, or securely archive it as appropriate and permitted by law.
Backups may retain information for a limited additional period before being overwritten or deleted.
Subject to applicable law, technical limitations, contractual requirements, and legitimate retention obligations, users may request:
Requests may require identity or account verification.
Certain records may need to be retained despite an account-deletion request where required for legal, accounting, security, transaction, fraud-prevention, or dispute-resolution purposes.
For information controlled by a restaurant or business using Restrotix, individuals may need to contact that business directly.
Restrotix may use cloud infrastructure, hosting providers, technical vendors, or service providers located in Nepal or other jurisdictions.
As a result, information may be processed or stored outside the country in which it was originally collected.
Where required, Restrotix will take reasonable steps to apply appropriate safeguards to cross-border processing.
We may send service-related communications such as:
These communications may be necessary for the Services and cannot always be disabled while maintaining an active account.
Where we send optional promotional or marketing communications, users may be able to opt out using the method provided in the message or by contacting Restrotix.
We may use analytics technologies to understand how Restrotix is used, measure system performance, identify errors, improve usability, and develop new features.
Where possible and appropriate, analytics may be aggregated or de-identified.
Third-party analytics providers, if used, may independently process limited technical information according to their applicable privacy terms.
Restrotix may contain links to or integrations with third-party websites, applications, payment providers, delivery services, accounting services, social platforms, APIs, or other external services.
This Privacy Policy does not govern independent third-party services.
You should review the applicable privacy policies of those providers before providing information directly to them.
Business administrators may have access to operational activities performed through accounts belonging to their organization, including actions such as orders, billing, inventory changes, login activity, or workflow actions.
Organizations using Restrotix are responsible for complying with applicable employment, privacy, and workplace-monitoring requirements regarding their staff.
Restrotix is a business software platform and is not intended to be independently used by children who are not legally capable of entering into applicable business or service agreements.
We do not intentionally design Restrotix to collect personal information directly from children for consumer profiling or targeted advertising.
If you believe information concerning a child has been collected improperly, please contact us.
Restrotix may use automated systems to produce operational analytics, alerts, recommendations, summaries, forecasts, or similar business insights.
Such outputs may be based on information available through the platform and should be reviewed by the business before being relied upon for significant operational, financial, employment, or legal decisions.
If Restrotix becomes aware of a security incident involving personal information, we will investigate and take reasonable measures appropriate to the nature and severity of the incident.
Where notification is required under applicable law, Restrotix will take reasonable steps to notify affected parties or relevant authorities as required.
We may update this Privacy Policy from time to time to reflect:
The updated policy will display a revised “Last Updated” date.
Where a material change requires additional notice or consent under applicable law, we will provide it through an appropriate method.
Restrotix intends to handle personal and electronic information consistently with applicable Nepalese laws and legal requirements, including applicable privacy, electronic transaction, and other relevant requirements.
Nothing in this Privacy Policy is intended to limit rights that an individual cannot lawfully waive under applicable law.
For questions, concerns, account requests, or privacy-related requests, please contact Restrotix through the official support or enquiry channels available on our website.
Website: restrotix.com
When submitting a privacy request, please provide enough information for us to identify the relevant account and understand your request. We may need to verify your identity before processing certain requests.
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